Privacy policy

Last updated: 01.09.2025

1. Introduction

This Privacy Policy explains how ТОО Fintelligence (“we,” “our,” or “us”) collects, uses, and shares personal information when providing our AI sales assistant services (“Service”). Our Service helps businesses generate qualified leads by communicating with their leads via Instagram and WhatsApp.

2. Information We Collect

When users interact with our Service, we may collect:

- Profile name, first name, and last name (if provided).
- Phone numbers.
- Chat messages and other information provided during the qualification process.
- Any other personal data voluntarily shared during interactions.

3. How We Use Information

We use the collected information to:

- Qualify leads and provide responses on behalf of our business customers.
- Deliver, maintain, and improve the Service.
- Share qualified lead data with the business customer that owns the relationship.
- Integrate data into CRM systems on the customer’s behalf.

4. Information Sharing

We may share personal data with:

- Business customers who use our Service to manage their leads.
- CRM systems or other third-party tools used by our business customers, in accordance with their instructions.
- Service providers that support our operations (e.g., hosting, storage).
We do not sell personal information to third parties.

5. Data Retention

We store personal data for as long as necessary to provide the Service and fulfill the purposes outlined in this Policy, generally up to several years, unless a shorter or longer retention period is required by law.

6. Data Security

We implement appropriate technical and organizational measures to protect personal information, including encryption and access controls. However, no system can be guaranteed 100% secure.

7. User Rights

Depending on applicable law, users may have the right to request access, correction, or deletion of their personal data. Such requests can be made through the business customer they originally interacted with or by contacting us directly (see Section 9).

8. Children’s Privacy

Our Service is not directed to individuals under the age of 18, and we do not knowingly collect personal data from minors.

9. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, you may contact us at:

ТОО Fintelligence
Sauran str. 34A, 86
010000 Astana, Kazakhstan
info@fintelligence.kz
+77071230036

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted at this URL with a revised “Last updated” date.